Housekeeping schedules are kept by hand
Someone maintains a wall chart of which apartment gets cleaned on which day, and it goes wrong the first time a guest extends.
Serviced apartments
Short stays, long stays, one invoice at the end
Housekeeping on a schedule the guest chooses, a desk that knows who is expected, and everything they used during the stay adding up to a single bill — without anybody keeping a tally on paper.
- recurring rhythms — daily, weekly, fortnightly
- 3recurring rhythms — daily, weekly, fortnightly
- invoice at the end of a stay
- 1invoice at the end of a stay
- services on the same bill
- 8services on the same bill
- days of recurring visits mapped ahead
- 30days of recurring visits mapped ahead
Before the software
What usually goes wrong here
Nothing on this list is a failing of your team. They are all what happens when the work is real and the record of it is not.
Extras get forgotten at checkout
A late cleaning, a laundry run, a guest pass. Each one was real, and at least one of them will not make it onto the bill.
The desk does not know who is expected
A visitor arrives for apartment 704. Nobody at the desk can confirm whether that was arranged.
Long stays and short stays need different handling
One wants a weekly rhythm and a monthly invoice, the other wants a clean tomorrow and a bill on Friday, and the same process is being forced on both.
Housekeeping
A cleaning rhythm the guest sets themselves
Daily, weekly or fortnightly, booked from the app with the discount applied automatically. A single visit can be skipped or moved without unravelling the whole plan, and the schedule is mapped a month ahead.
- Recurring plans — daily, weekly or fortnightly
- The recurring discount is applied automatically
- Skip or move one visit without cancelling the plan
- Visits are mapped thirty days ahead, so staffing is predictable
- Each visit finishes with photo proof
app.360safeops.com/housekeeping
The desk
Reception that knows who is coming
The guest issues a pass before their visitor arrives. The desk verifies it, logs the entry and the exit, and can revoke it if the plan changes — so the register is a record rather than a list of names.
- Passes issued ahead of the visit by the guest
- Verified at the desk, entry and exit both logged
- Revoke a pass on the spot
- Walk-in policy set by the operator
- Blacklist checked on every arrival
app.360safeops.com/visitors
Checkout
Everything used during the stay, on one bill
Every service booked is priced when it is booked, so by checkout the bill has already assembled itself. The guest can settle a single invoice or everything outstanding at once, and upload proof where a transfer is used.
- The fee is calculated at booking, with any discount already applied
- Invoices, statements and outstanding balances in the app
- Settle one invoice or all of them together
- Payment proof uploaded against the invoice
- Printable records for the stay
app.360safeops.com/billing
What residents can book
The services that matter at a place like this
Serviced operators usually run cleaning, the desk and concierge from day one, and add the rest as the property grows.
Housekeeping
Cleaning on a schedule residents control.
- One-off or recurring — daily, weekly, fortnightly
- Discount applied automatically to recurring plans
- Bookable hours set per building
Guest reception
Visitors expected, verified and logged.
- Residents issue a pass before the guest arrives
- Verified at the desk, entry and exit both logged
- Walk-in policy set per building
Concierge
Errands and requests, tracked like any other job.
- Free-text requests with photos or files attached
- Assigned, timed and completed like every service
- Premium tiers get their own response targets
Maintenance
No work starts until the resident agrees the cost.
- Staff record the diagnosis on site
- A written estimate goes to the resident
- Approve or decline in the app
Fitness & wellness
Facilities and classes that don't need a WhatsApp group.
- Facilities defined per building
- Class schedules and instructors
- Slot booking with capacity limits
How it runs
One request, from start to paid
The same four beats every time, whichever service it was and whoever raised it.
- 01
The guest arrives
Their lease — long or short — is created, and the app opens on their building's own price list.
Any length of stay
- 02
They set a cleaning rhythm
Daily, weekly or fortnightly, with the discount applied and the visits mapped a month ahead.
Skippable
- 03
Extras are priced as they happen
A laundry run, a repair, a guest pass — each one is priced at the moment it is booked, not remembered later.
Nothing forgotten
- 04
Checkout is a formality
The bill is already assembled. They settle it in the app and take a printable record with them.
One invoice
Questions
What operators ask about serviced apartments
If yours is not here, the FAQ page goes further — or just ask us directly.
Can a stay be extended without redoing the booking?
The lease is renewed and the recurring plan carries on — the visits are materialised on a rolling thirty-day horizon, so extending does not mean rebuilding the schedule.
Do you handle the room booking itself?
No, and we will not pretend otherwise. This runs what happens during the stay — services, the desk, incidents and the bill. Your reservation system keeps doing the reservations.
Can we bill a corporate account rather than the guest?
Invoices are raised against the lease, so whoever holds the lease is who the statement follows — an individual guest or a company taking apartments for its staff.
Other kinds of property
Start here
See it running in a serviced apartment block
Bring one building, its list of units and the services you already offer. We'll set the price list up with you, then you can watch a real request go all the way from a resident's tap to the invoice.
No card needed · Your data stays yours