The desk is the bottleneck
Every request goes through one person at reception. When they are on a call, on a break or off shift, the building stops taking requests.
Residential towers
A tower where residents stop phoning the desk
Two hundred flats, one reception desk and a phone that never stops. Residents book what they need from their own phone, staff work from a clear list, and management sets what everything costs — floor by floor if that is how the building works.
- services residents can book
- 8services residents can book
- price list per building
- 1price list per building
- requests raised, not just office hours
- 24/7requests raised, not just office hours
- phone calls needed to book
- 0phone calls needed to book
Before the software
What usually goes wrong here
Nothing on this list is a failing of your team. They are all what happens when the work is real and the record of it is not.
Nobody knows what anything costs
The price is a conversation, and the conversation is different depending on who is asked. Residents find out on the invoice.
Repairs turn into arguments
Work is done, then billed. The resident never agreed to the cost, and now the building is arguing about a figure instead of collecting it.
Nothing is written down
A cleaner says the flat was done. The resident says it was not. Without a photo and a timestamp, whoever complains loudest wins.
For residents
Everything the building offers, on one screen
A resident opens the app and sees exactly what their building provides, what it costs and when it can be booked. No call, no queue at the desk, no asking a neighbour how it works.
- Housekeeping, repairs, concierge, guest passes and more from one place
- The price is shown before the booking is confirmed — never after
- Recurring cleans get their discount applied automatically
- A single visit can be skipped or moved without cancelling the plan
- Live status on every request, so nobody has to chase
For the building's staff
A list of jobs, not a stack of phone messages
Staff see only the buildings and services they are assigned to. They accept a job, start the clock, finish it and attach a photo — which protects them as much as it reassures the resident.
- Only your buildings, only your services
- Accept or reject with a reason that is recorded
- Start, pause, resume, complete — every step timed
- Photo proof attached to the completion record
- Recurring visits appear on the list as they come around
app.360safeops.com/housekeeping
For management
You set the prices, and they stay set
The price list belongs to the building, not to whoever answered the phone. Items, categories, recurring discounts, bookable hours and the cancellation policy are all set in the portal and published with a version stamp.
- A separate price list for every building you run
- Bookable hours and cancellation terms set per service
- Publish when you are ready — drafts are never visible to residents
- Change one tower without touching the other
- Every published version keeps its stamp, so you can see what changed
app.360safeops.com/catalog
What residents can book
The services that matter at a place like this
Every service is switched on building by building. A tower that only wants cleaning and repairs never sees the rest.
Housekeeping
Cleaning on a schedule residents control.
- One-off or recurring — daily, weekly, fortnightly
- Discount applied automatically to recurring plans
- Bookable hours set per building
Maintenance
No work starts until the resident agrees the cost.
- Staff record the diagnosis on site
- A written estimate goes to the resident
- Approve or decline in the app
Concierge
Errands and requests, tracked like any other job.
- Free-text requests with photos or files attached
- Assigned, timed and completed like every service
- Premium tiers get their own response targets
Guest reception
Visitors expected, verified and logged.
- Residents issue a pass before the guest arrives
- Verified at the desk, entry and exit both logged
- Walk-in policy set per building
Report an incident
Nothing gets lost between a complaint and a fix.
- Severity from low to critical
- Staff triage before assignment
- Escalation paths defined per building
Social & events
Community programming that actually fills up.
- Eleven event types, from movie nights to festivals
- RSVP with automatic waitlist when full
- Check-in and no-show tracking
How it runs
One request, from start to paid
The same four beats every time, whichever service it was and whoever raised it.
- 01
A resident books
They pick housekeeping for Thursday morning, see the price for their building, and confirm.
From the app
- 02
It reaches the right person
The job routes to staff covering that building and that service — by hand, automatically or round-robin.
No dispatcher needed
- 03
The work is timed
Start, pause, resume. The response-time target runs in the open, visible to the resident and to you.
Both sides see it
- 04
It is proved and invoiced
Photo proof lands on the request, the fee is calculated with any discount, and the invoice appears in the app.
Nothing typed twice
Questions
What operators ask about residential towers
If yours is not here, the FAQ page goes further — or just ask us directly.
Our tower has different service charges per floor tier. Can that work?
Yes. Premium tiers get their own response targets, and pricing is set per item on the building's own price list — so a penthouse tier and a standard tier can be quoted differently for the same service.
What if a resident does not use a smartphone?
Reception can raise a request on a resident's behalf from the portal, and it behaves exactly like one raised in the app — same routing, same timer, same proof, same invoice.
How do guests get in?
The resident issues a pass before the guest arrives. The desk verifies it, logs entry and exit, and can revoke it on the spot. Walk-in policy is set per building, and the blacklist is checked on every arrival.
Other kinds of property
Start here
See it running in a residential tower
Bring one building, its list of units and the services you already offer. We'll set the price list up with you, then you can watch a real request go all the way from a resident's tap to the invoice.
No card needed · Your data stays yours