You have to phone, and then phone again
One call to ask, one to book, one to find out whether anybody came. And the desk is closed by the time you get home.
For residentsFor residents
The whole building, in one app on your phone
Book a clean for Thursday. See what it costs before you confirm. Approve the repair estimate — or don't. Let a guest in without going down to the desk. Pay it all in one place, and keep a record of every bit of it.
- services you can book
- 8services you can book
- phone calls needed
- 0phone calls needed
- place your invoices live
- 1place your invoices live
- you can raise a request
- 24/7you can raise a request
Today
Why living in a managed building is harder than it should be
None of this is anybody's fault. It is what happens when the only record of a request is a conversation.
You find out the price on the bill
Nobody could tell you what a deep clean costs, so you agreed to it anyway. The figure appears a month later.
You cannot prove what was agreed
The technician said the part was included. The invoice says otherwise, and it is your word against theirs.
Your guest is stuck at the gate
You are in a meeting. Security is calling. Nobody wrote down that somebody was coming.
Booking
See the price first, then decide
Every service your building offers is on one screen with its price already on it. Pick a time inside the hours your building allows, confirm, and you are done — no call, no queue at the desk.
- All eight services from one place
- The price is shown before the booking is confirmed
- Recurring plans — daily, weekly or fortnightly — with the discount already applied
- Skip or move a single visit without cancelling the whole plan
- Your building chooses the tiles you see, and you can add your own favourites
Repairs
Nobody bills you for work you did not agree to
For repairs, staff look first and write down what they found. A price comes to you in the app, and nothing starts until you say yes. If you decline, the job closes — no work, no charge, no argument.
- The diagnosis is recorded on site, before any figure is quoted
- The estimate arrives in the app, in writing
- Approve or decline with one tap
- Parts used are logged against the job
- Photo proof lands on the request when it is finished
app.360safeops.com/maintenance
Guests & money
Let people in, and settle up, without leaving the sofa
Issue a guest a pass before they arrive and the desk already knows to expect them. At the end of the month, every invoice is in one list — pay one, or clear them all at once.
- Issue a guest pass ahead of the visit, and revoke it if plans change
- Approve or deny a walk-in from your phone
- Invoices, statements and outstanding balances in one list
- Pay a single invoice or settle everything together
- Upload payment proof where you paid by transfer
The services
What you can actually book
Your building decides which of these it offers, so you only ever see the ones that are really available where you live.
Housekeeping
Cleaning on a schedule residents control.
- One-off or recurring — daily, weekly, fortnightly
- Discount applied automatically to recurring plans
- Bookable hours set per building
Maintenance
No work starts until the resident agrees the cost.
- Staff record the diagnosis on site
- A written estimate goes to the resident
- Approve or decline in the app
Concierge
Errands and requests, tracked like any other job.
- Free-text requests with photos or files attached
- Assigned, timed and completed like every service
- Premium tiers get their own response targets
Guest reception
Visitors expected, verified and logged.
- Residents issue a pass before the guest arrives
- Verified at the desk, entry and exit both logged
- Walk-in policy set per building
Fitness & wellness
Facilities and classes that don't need a WhatsApp group.
- Facilities defined per building
- Class schedules and instructors
- Slot booking with capacity limits
Social & events
Community programming that actually fills up.
- Eleven event types, from movie nights to festivals
- RSVP with automatic waitlist when full
- Check-in and no-show tracking
Step by step
What happens after you tap Confirm
You can watch each of these happen — the app shows the same steps the staff are working through.
- 01
You book
Pick the service and the time, see the price, confirm. You get a reference number straight away.
Under a minute
- 02
Somebody is assigned
The job goes to a member of staff who covers your building and that service. You see who has it.
You see the name
- 03
You watch it run
Started, paused, resumed, finished — each step is stamped, and the response-time target is visible to you too.
Live status
- 04
You get proof and an invoice
A photo of the finished work attaches to the request, and the invoice appears in your app with any discount applied.
Both on the record
Questions
What residents ask first
If yours is not here, the FAQ page goes further — or just ask us directly.
Do I need an account before I can use it?
Your building gives you an activation code. You verify your email or phone, and your flat is already linked — you do not have to prove where you live to anybody.
Can I cancel something I booked?
Yes, within the cancellation terms your building has set — those terms are published with the price list, so you can read them before you book rather than after.
Who can see my medical requests?
Only staff your building has cleared for medical work, and every single time one of them opens a record it is logged. Nobody else in the building sees it.
What if I do not want notifications?
Choose how you hear from the building — email, SMS, push or in-app — per kind of message. Announcements and request updates are set separately.
The same product, from another side
Start here
Ask your building about it
Bring one building, its list of units and the services you already offer. We'll set the price list up with you, then you can watch a real request go all the way from a resident's tap to the invoice.
No card needed · Your data stays yours