Requests arrive four different ways
Email to the manager, a call to the desk, a WhatsApp to a technician, a note left at reception. There is no one list, so nothing can be counted.
Commercial buildings
Offices where every job has a paper trail
Corporate tenants ask for things in writing and expect an answer in writing. Requests come in from the floors, go out to your team or a contractor, and come back with a time, a photo and a figure you can put on an invoice.
- reports, including ageing
- 10reports, including ageing
- permissions you switch on per person
- 21permissions you switch on per person
- queue for every floor
- 1queue for every floor
- of status changes recorded
- 100%of status changes recorded
Before the software
What usually goes wrong here
Nothing on this list is a failing of your team. They are all what happens when the work is real and the record of it is not.
Tenants ask for response times you cannot prove
The lease says four hours. Nobody can show what the actual time was last quarter, because nobody was timing it.
Contractor work disappears
An outside firm did the job. Which asset was it on? What did it cost? Who signed it off? The answer lives in someone's inbox.
Rechargeable work is missed
Work billable to a tenant gets done and never invoiced, because the job and the invoice live in different systems.
One queue
Every request from every floor, in one place
Whether it came from a tenant's app, from reception or from a member of staff, it lands in the same queue with the same reference number — and stays there until it is closed.
- A human-readable reference on every request, like MT-2026-00318
- Filter by building, floor, service, status or assignee
- A dedicated console per service on top of the shared queue
- Escalation paths set per building for anything that stalls
- Search across everything ever requested
app.360safeops.com/requests
Upkeep & contractors
Repairs that end with a cost somebody agreed to
For maintenance, staff look first and record what they found. A written estimate goes to the tenant, and nothing starts until it is approved. Parts, vendors and the asset's own history are all logged against the job.
- Diagnosis recorded on site, before any figure is quoted
- The estimate is approved or declined in the app, in writing
- Parts used and vendors recorded against the request
- Asset history, so a unit that keeps failing is visible
- A revisit booked when one trip is not enough
app.360safeops.com/maintenance
Front of house
A visitor log that stands up to a question
Passes are issued ahead of time, verified at the desk, and both entry and exit are logged. Walk-in policy is yours to set, and the blacklist is checked on every arrival.
- Tenants issue their own passes before a guest arrives
- Verified at the desk, with entry and exit both timed
- A pass can be revoked on the spot
- Walk-in policy set per building
- Blacklist checked automatically on arrival
app.360safeops.com/visitors
What residents can book
The services that matter at a place like this
Commercial floors usually start with upkeep, cleaning and the visitor log, then add the rest as tenants ask for them.
Maintenance
No work starts until the resident agrees the cost.
- Staff record the diagnosis on site
- A written estimate goes to the resident
- Approve or decline in the app
Housekeeping
Cleaning on a schedule residents control.
- One-off or recurring — daily, weekly, fortnightly
- Discount applied automatically to recurring plans
- Bookable hours set per building
Guest reception
Visitors expected, verified and logged.
- Residents issue a pass before the guest arrives
- Verified at the desk, entry and exit both logged
- Walk-in policy set per building
Report an incident
Nothing gets lost between a complaint and a fix.
- Severity from low to critical
- Staff triage before assignment
- Escalation paths defined per building
Concierge
Errands and requests, tracked like any other job.
- Free-text requests with photos or files attached
- Assigned, timed and completed like every service
- Premium tiers get their own response targets
How it runs
One request, from start to paid
The same four beats every time, whichever service it was and whoever raised it.
- 01
The floor raises it
A tenant contact reports a fault or asks for a service, and it arrives with a reference number.
In writing, always
- 02
Your team or a contractor takes it
Assign in-house or to a vendor. Either way the job is timed and the work is recorded against the asset.
Same record either way
- 03
The cost is agreed first
For anything chargeable, an estimate goes out and work waits for a yes. Nobody is billed for a surprise.
Approve or decline
- 04
It is billed and reported
The invoice is raised from the job itself, and the quarter's figures come out of the ten built-in reports.
Ageing included
Questions
What operators ask about commercial buildings
If yours is not here, the FAQ page goes further — or just ask us directly.
Can a tenant company have several people who raise requests?
Yes. Access is granted per person with roles and per-building scopes, and there are twenty-one separate permissions — so a facilities lead and an office manager can have different rights on the same floor.
Can we keep using our existing contractors?
Yes. Vendors are recorded in the portal and attached to maintenance jobs, so external work carries the same diagnosis, estimate and parts record as work your own team does.
Do we get evidence for a service-level discussion?
Every status change is stored with who made it and when, and the response-time target is calculated from the building's own catalog. The reports turn that into figures you can hand over.
Other kinds of property
Start here
See it running in a commercial building
Bring one building, its list of units and the services you already offer. We'll set the price list up with you, then you can watch a real request go all the way from a resident's tap to the invoice.
No card needed · Your data stays yours