What was our average response time last quarter?
Nobody was timing it, so the honest answer is a guess with a confident tone.
For managersFor owners & managers
Set the prices, see the work, prove the response times
Every building gets its own price list, published when you are ready. Every job is timed against a target you set. Every change is stored with a name and a time against it — so when a landlord, a committee or a tenant asks, you have an answer rather than a recollection.
- price list per building
- 1price list per building
- ready-made reports
- 10ready-made reports
- permissions per person
- 21permissions per person
- of status changes recorded
- 100%of status changes recorded
Today
The questions you cannot currently answer
Every one of these is asked by somebody you have to answer to — and answering them properly today means an afternoon of digging.
Who changed this request's status, and when?
The status is right. The history of how it got there does not exist.
Which building is under-covered on a Tuesday?
You find out on Wednesday, from the complaints.
Why is this building priced like that one?
Because there is only one price list, and it was set for whichever building came first.
Pricing
A separate price list for every building you run
Items, categories, recurring discounts, bookable hours and the cancellation policy — all set per building and published with a version stamp. Drafts are never visible to residents, so you can work on next quarter's prices in the open.
- A catalog per building and per service
- Recurring discounts configured per item
- Bookable windows, so nobody books a cleaner at 2am
- A cancellation policy that is published, not improvised
- Publish when ready — every version keeps its stamp
app.360safeops.com/catalog
Oversight
One queue, and a console for every service
Everything raised anywhere in the portfolio lands in one place with a human-readable reference. On top of that, each service has its own console — housekeeping, maintenance, medical, events, reception, incidents — for the people who live in one of them all day.
- Every request in one queue, filterable by building or service
- A dedicated console per service on top of the queue
- Assets and vendors tracked against maintenance work
- Escalation paths defined per building
- Repeat-incident alerts when the same problem returns
app.360safeops.com/requests
Evidence
Ten reports, and an audit trail under all of them
Ageing, staff coverage, request volumes, notification delivery, incident analytics. And underneath every figure, a record of who did what and when — including every access to medical and incident data.
- Ten built-in reports, from ageing to staff coverage
- Printable records for a lease, an invoice or a request
- A full admin audit log
- Sensitive-data access logged every single time
- Your own data store, kept apart from other clients
app.360safeops.com/reports
Step by step
What a new building takes
Most of it is a spreadsheet import. The part worth taking slowly is the price list, because that is what residents see.
- 01
Load the building
Buildings, units and tenants come in from your existing list. Leases follow, with move-in dates.
Spreadsheet import
- 02
Build the price list
Items, prices, hours and cancellation terms — done with our team, and not published until you are happy.
An afternoon
- 03
Scope the staff
Assign people to buildings, services and subcategories, and set the twenty-one permissions per person.
Per person
- 04
Publish and watch
Residents get their activation codes, the first requests arrive, and the reports start filling themselves in.
Live
Questions
What owners & managers ask first
If yours is not here, the FAQ page goes further — or just ask us directly.
Does this replace our staff?
No. It replaces the phone calls, the paper logs and the WhatsApp groups. Your staff get a task list, a fair timer and a way to prove the work was done — which is usually what they were missing.
Can two buildings under one company look completely different?
That is the normal case. Services are switched on building by building, each with its own items, prices and hours. Two towers in the same portfolio need not resemble each other at all.
Who can see what?
Access is granted per person with roles and per-building scopes, across twenty-one separate permissions. Medical and incident data are gated further, and every access to them is logged.
Where does our data live?
Your company gets its own separate store — your buildings are never mixed in with another client's. Camera footage never leaves the building at all; only the events you asked for reach the portal.
The same product, from another side
Start here
Run one building on it first
Bring one building, its list of units and the services you already offer. We'll set the price list up with you, then you can watch a real request go all the way from a resident's tap to the invoice.
No card needed · Your data stays yours