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One system for residents, staff and managers

Run your building'shousekeepingfrom one place

Residents book it. Staff get it done. Managers set the prices and see the proof. Everyone watches the same clock, from the first tap to the invoice.

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services in one app
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apps, one system
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features you switch on per person
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ready-made reports
360safeops.com/admin/services/requests
The 360SafeOps admin portal, showing every service request in one queue
A resident's home screen in the 360SafeOps mobile app
Camera analytics: twelve cameras, and what they flagged over thirty days
Live operations
For residentsFor staffFor managersFive areas, one system

Everything in the platform

Five areas, fifty things, and nothing locked behind a bigger plan. All of it works today — the Features page opens each one up.

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Capabilities, live today

Residents

In the app they carry

Join with a code from managementDashboard tiles & favouritesBook all eight servicesPrice before bookingRecurring plans & discountsSkip or move a visitApprove repair estimatesWatch it live, rebook, rate itGuest passesEvents & RSVP

Staff

On the floor, on shift

Only the buildings I work inAccept, start, pause, completeTimed against the promised windowPhoto proof of workDiagnosis & estimatesParts usedRevisitsReception deskWalk-ins & blacklistIncident triage

Managers

Running the building

Tenants, staff & portal usersWho can see which buildingBuildings, units, leasesOne request queueA screen for each servicePrice list, published per buildingAssets & vendorsWho opened a medical recordVisitor logEscalation paths

Money & proof

What gets billed, and why

Invoices & receiptsStatements & balancesPay all at onceUpload proof of a transferSpending trendsWho owes what, and for how longTen ready-made reportsPrintable recordsDelivery statisticsComplete history of changes

Cameras

Working while nobody looks

Live view, on siteDetection rulesHow sure the camera has to beFeed of anything unusualBuild your own rules, no codeNotify a person or roleOpen the job automaticallyRun historyKeeps working with no internetSeveral buildings, one setup
For residentsFor staffFor managersHow a request works

What happens after a resident sends a request

Every service follows the same five steps, whichever side you are on. Each building sets its own response time, and the resident and the staff member watch the same clock count down.

  1. 01

    Requested

    A resident picks a service and sees what it costs in their building before they confirm.

    09:12 · PKR 3,500
  2. 02

    Assigned

    The job goes to staff who cover that building and service — by hand, automatically, or taking it in turns.

  3. 03

    In progress

    Start, pause, carry on. The promised time counts down where both sides can watch it.

  4. 04

    Done, with proof

    Photos and a record of what was done. For repairs, staff add what they found, the price and the parts used.

  5. 05

    Invoiced

    The price is worked out, any discount taken off, and the invoice appears in the resident's app.

Nobody can quietly change a job's status. Every step is saved with a name and a time — so six months later, there is still an answer.

For managersThe management side

The management portal your team will actually live in

This is where the work is handed out, priced, checked and billed — not a reporting screen bolted onto something else. Every picture below is a real screen from the product.

360safeops.com/admin/dashboard-config
Set what each building offers and what it costs

Set what each building offers and what it costs

01/08
For residentsFor staffFor managersFour apps, one system

Four apps: one for residents, one for staff, one for managers, one for cameras

Each one is built for the person holding it — and they all write to the same record, so nothing has to be matched up afterwards.

For managersFor staffThe camera part

The camera spots a problem and sends a request

Point a camera at the places that cause trouble — someone waiting by a side door after hours, a car left in the fire lane, a spill in the lobby. When it spots one, 360SafeOps sends the request and tells the right person. Nobody has to sit watching a screen.

  1. 1

    The camera sees something

    Someone waiting by the side door at 02:40, long after hours.

  2. 2

    You decide what counts

    Only at that door. Only after hours. Only if it is sure enough.

  3. 3

    It acts on its own

    The front desk is told, and a request is sent with the picture attached.

Footage never leaves the buildingWorks if the internet dropsNo code — you pick the rules from a list
See how it works
Side door camera02:40
Someone loitering at the door

Then, on its own

Front desk told

Push and email, straight away

Incident request sent

IN-2026-00742 · assigned to security

For managersWhat makes it different

Four things a complaint list can't do — and this portal does

Anything can collect a complaint. These four are what decide whether the building is actually running better six months from now.

Every building gets its own price list

What is on offer, what it costs, when it can be booked and what happens on a cancellation — all set per building, then published. Change one tower without touching the other.

Without it: One price list for every building, kept in a spreadsheet someone edits by hand.

In the product

Gulberg HeightsPKR 3,500
Clifton ResidencyPKR 4,200

Same service · two price lists

Set per building, then published

Residents approve repair costs first

For repairs, staff look first, send a price, and wait. Nobody is billed for work they never agreed to — which is where most arguments start.

Without it: The invoice is the first time the resident sees what it cost.

In the product

Estimate · leaking tapPKR 6,500
ApproveDecline

No work starts until this is answered

Nothing starts until they say yes

Proof of work on every job

Photographs and a completion record attach to the request itself. When a resident says it wasn't done, there's an answer.

Without it: A tick in a box, and one person's word against another's.

In the product

3 photos · attached at 10:04

Photos attached to every finished job

A full audit trail

Every step is recorded with who did it and when. Medical and incident details stay locked to the staff cleared for them, and each look is logged.

Without it: Who changed the status, and when? Nobody can say.

In the product

  1. 09:12RequestedAyesha Riaz
  2. 09:20AssignedBilal Ahmed
  3. 10:04CompletedBilal Ahmed
Every change saved with a name and time
For managersBuilt on the real thing

Three things that matter once you are actually running it

This isn't a general-purpose complaints tool with a building theme painted on. The awkward parts — getting a repair cost approved first, charging different prices in two towers, keeping medical requests away from the wrong staff — are the parts it was built for.

Pilot case study

Our first building goes live this quarter. We'll publish the numbers and a named quote here the moment the client is happy to be named — not before.

Per building

L03

Pricing, hours and services

Two towers under the same company can look nothing alike — different price lists, different response times, different staff on the floor.

Every change

L02

Recorded with who and when

Nobody types a status in by hand. The system writes it down as the work happens, so the history is complete without anyone having to remember.

Your own space

L01

Never mixed with another company

Your buildings sit in their own store, apart from every other client. And if you ever leave, what you take out is complete and clean.

For residentsFor staffEight services, one app

Eight services a resident can book from their phone

Every service has its own prices and its own hours. But a resident books them all the same way, and staff work them all the same way — so there is only ever one thing to learn.

Housekeeping — 360SafeOps

Housekeeping

Cleaning on a schedule residents control.

One-off or recurring — daily, weekly, fortnightly · Discount applied automatically to recurring plans

See detail
Maintenance — 360SafeOps

Maintenance

No work starts until the resident agrees the cost.

Staff record the diagnosis on site · A written estimate goes to the resident

See detail
Concierge — 360SafeOps

Concierge

Errands and requests, tracked like any other job.

Free-text requests with photos or files attached · Assigned, timed and completed like every service

See detail
Medical — 360SafeOps

Medical

Care requests with the privacy they demand.

Approved provider list per building · Routine, urgent and emergency levels

See detail
Fitness & wellness — 360SafeOps

Fitness & wellness

Facilities and classes that don't need a WhatsApp group.

Facilities defined per building · Class schedules and instructors

See detail
Social & events — 360SafeOps

Social & events

Community programming that actually fills up.

Eleven event types, from movie nights to festivals · RSVP with automatic waitlist when full

See detail
Guest reception — 360SafeOps

Guest reception

Visitors expected, verified and logged.

Residents issue a pass before the guest arrives · Verified at the desk, entry and exit both logged

See detail
Report an incident — 360SafeOps

Report an incident

Nothing gets lost between a complaint and a fix.

Severity from low to critical · Staff triage before assignment

See detail
For managersPricing

You pay per building and service, not per user

A building running four services and a building running eight are not the same job to run — so they are not quoted the same way.

Essential

Quoted per building

One building, the core services, one admin.

  • Housekeeping, maintenance, concierge
  • Resident app & staff app
  • Admin portal with one building
  • Invoices and receipts
  • Email notifications
Book Consultation

Complete

Most taken

Quoted per portfolio

All eight services, several buildings, real reporting.

  • Everything in Essential
  • All eight services
  • Per-building catalogs and pricing
  • Ten reports and printable records
  • Roles, scopes and audit log
  • SMS, push and in-app notifications
Start free trial

Enterprise

Talk to us

Large portfolios, on-site security, isolation guarantees.

  • Everything in Complete
  • Camera app and automations
  • A separate database for your company
  • Onboarding and catalog build with our team
  • Priority support
Book Consultation

Four things move the figure, and nothing else does

01

How many buildings

Each one carries its own price list, its own services and its own staff assignments.

02

How many units

A forty-unit block and a four-hundred-unit tower are different volumes of work on the same service list.

03

Which services you switch on

Housekeeping and repairs alone is a smaller operation than all eight with events and a medical list.

04

Whether the cameras are in

They run on a machine inside your premises, so they carry a setup of their own. Buildings without them never pay for them.

Every plan is quoted in one call, against your building count and unit count. Ask for a written quote.

Questions

Questions we get asked every week

If yours isn't here, the FAQ page goes further — or just ask us directly.

Ask us something else
How long does setup take?

A building is live once its units, tenants and price list are loaded. Most of that is a spreadsheet import and an afternoon with your team — the price list is the part worth taking slowly, because it is what residents see.

Where does our data live?

Your company gets its own separate store — your buildings are never mixed in with another client's. That is also what makes leaving clean: what you take out is a complete handover, not an extract from inside somebody else's system.

We already have staff. Does this replace them?

No. It replaces the phone calls, the paper logs and the WhatsApp groups. Your staff get a task list, a fair timer and a way to prove the work was done — which is usually what they were missing, not more instructions.

What about buildings with completely different services?

That is the normal case. Services are switched on building by building, each with its own items, prices and hours. Two towers under one company can look nothing alike.

Can residents pay through the app?

Yes — a single invoice or everything outstanding at once, with payment proof upload where a transfer is used. Statements and spending trends sit in the same place.

What happens if we leave?

Your data is yours. Because your company sits in its own store, what you take out is a complete, clean handover — not a pull from inside someone else's system.

Start here

See it running with your own building

Bring one building, its list of units and the services you already offer. We'll set the price list up with you, then you can watch a real request go all the way from a resident's tap to the invoice.

No card needed · Your data stays yours