Each building was set up its own way
Six buildings, six habits, six spreadsheets. Comparing them means translating first, and the translation is somebody's afternoon.
Campuses & business parks
Several buildings, one operator, one queue
When one team runs six buildings, the hard part is not any single job — it is seeing all of them at once. Every building keeps its own prices and its own services, while the queue, the roster and the figures work across the whole site.
- queue across every building
- 1queue across every building
- reports across the whole site
- 10reports across the whole site
- permissions per person
- 21permissions per person
- audit trail for everything
- 1audit trail for everything
Before the software
What usually goes wrong here
Nothing on this list is a failing of your team. They are all what happens when the work is real and the record of it is not.
Staff coverage is a guess
Nobody can say which building is under-covered on a Tuesday until the complaints arrive on Wednesday.
A repeat problem looks like six one-offs
The same fault happens in four buildings. Because the records are separate, it is treated as four unrelated jobs.
The site-wide number does not exist
Every building can report on itself. Adding them up is a manual job, so it happens quarterly at best.
Across the site
One queue, however many buildings you run
Requests from every building land in the same queue with the same reference format. Filter to one building when you are working it, and drop the filter when you want the whole picture.
- One queue across every building under the client
- Filter by building, service, status or assignee
- A dedicated console per service on top of the queue
- Escalation paths still set building by building
- Search across every request ever raised on the site
app.360safeops.com/requests
The roster
Who covers what, visible before it becomes a problem
Staff are assigned to buildings, services and subcategories, so coverage is something you can look at rather than something you find out about. A technician working three buildings still sees one list.
- Assignment by building, by service and by subcategory
- A staff-coverage report across the whole site
- Roles and per-building scopes, with twenty-one permissions
- Restricted work — medical and incident — gated by clearance
- Every access to sensitive data is logged
app.360safeops.com/staff
The estate
Buildings, units and leases as one estate
Every building, every unit and every lease sits on one record. Move-ins, renewals and move-outs are handled in the portal, and a printable record can be pulled for any of them.
- Buildings and units maintained in one place
- Leases created, renewed, moved in and moved out
- Per-building catalogs, published independently
- Printable records for a lease, an invoice or a request
- Your own data store, kept apart from other clients
app.360safeops.com/buildings
What residents can book
The services that matter at a place like this
Each building switches on its own services, so a warehouse block and a head-office block on the same site need not look alike.
Maintenance
No work starts until the resident agrees the cost.
- Staff record the diagnosis on site
- A written estimate goes to the resident
- Approve or decline in the app
Housekeeping
Cleaning on a schedule residents control.
- One-off or recurring — daily, weekly, fortnightly
- Discount applied automatically to recurring plans
- Bookable hours set per building
Guest reception
Visitors expected, verified and logged.
- Residents issue a pass before the guest arrives
- Verified at the desk, entry and exit both logged
- Walk-in policy set per building
Report an incident
Nothing gets lost between a complaint and a fix.
- Severity from low to critical
- Staff triage before assignment
- Escalation paths defined per building
Concierge
Errands and requests, tracked like any other job.
- Free-text requests with photos or files attached
- Assigned, timed and completed like every service
- Premium tiers get their own response targets
Fitness & wellness
Facilities and classes that don't need a WhatsApp group.
- Facilities defined per building
- Class schedules and instructors
- Slot booking with capacity limits
How it runs
One request, from start to paid
The same four beats every time, whichever service it was and whoever raised it.
- 01
Buildings are loaded
Each building comes in with its unit list, then gets its own catalog and its own services.
One import each
- 02
Staff are scoped
People are assigned to the buildings and services they actually cover, with permissions set per person.
Twenty-one permissions
- 03
Work flows into one queue
Every request from every building arrives in the same place, and the response-time target runs on all of them.
Filterable
- 04
The site reports as a whole
Ageing, coverage, volumes and repeat incidents read across every building without an export in the middle.
No reconciling
Questions
What operators ask about campuses & business parks
If yours is not here, the FAQ page goes further — or just ask us directly.
Is there a limit on how many buildings one client can have?
No fixed limit. The model is per building under one client, so a site adds buildings as it grows — each with its own units, catalog and staff assignments.
Can a regional manager see only their own buildings?
Yes. Scopes are per building, so a regional manager sees their portfolio and nothing else, while the operator keeps the site-wide view.
We have on-site security. Does that connect?
It can. The camera services run on a machine inside the premises and raise real service requests against the right building when a rule fires — footage never leaves the site.
Other kinds of property
Start here
See it running in a campus
Bring one building, its list of units and the services you already offer. We'll set the price list up with you, then you can watch a real request go all the way from a resident's tap to the invoice.
No card needed · Your data stays yours